Shipping
Thank you for shopping Divine Hair Goods.
US Domestic Shipping
Shipment Processing Time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. Boxes or APO/FPO addresses
Divine Hair Goods ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Order Tracking
Divine Hair Goods is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping
We currently do not ship outside the continental US.
Divine Hair Goods is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Divine Hair Goods will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Call 520.222.9378
Or alert us at shipping@divinehairgoods.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Returns
Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a full refund or store credit. Please see below for more information on our return and exchange policy.
31 Days to Return
All returns must be postmarked within thirty-one (31) days of the purchase date. All returned items must be in new and unused condition with original tags and labels attached. Boxed items can be opened, but all packaging must be included.
Returns & Exchanges
To return an item, place it securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Divine Hair Goods
Attn: Returns
9040 S Rita Road
Suite 1270
Tucson, AZ 85747
Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return. You may also contact us to receive a prepaid shipping label. If you use the prepaid shipping label, $4.95 will be deducted from your refund or store credit to cover shipping charges.
Return Process
After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.